Damage Management Policy & Repair Charges Schedule
Fair, transparent evaluation criteria for light and serious damage with published repair charges.
1. Fair Wear and Tear vs. Damage
We distinguish between normal cosmetic wear and tear (acceptable without charge) and chargeable damage. Normal wear includes minor stone chips < 2mm on bodywork, stone pecks on windscreen not in the driver's line of sight, and light interior carpet scuffs consistent with ordinary driving.
2. Published Repair Matrix (Standard Light Damage)
| Damage Item | Classification | Standard Cost (Without Zero Excess) | With Zero Excess |
|---|---|---|---|
| Scratch / Scuff (< 10 cm, single panel) | Light Damage | ₹ 1,500 | ₹ 0 (Covered) |
| Deep scratch / paint gouge (> 10 cm) | Light Damage | ₹ 3,000 | ₹ 0 (Covered) |
| Dent without paint crack (< 5 cm diameter) | Light Damage | ₹ 2,000 | ₹ 0 (Covered) |
| Wing mirror glass / cover break | Component Replacement | ₹ 2,500 | ₹ 0 (Covered) |
| Windshield stone crack | Glass Damage | ₹ 6,500 | ₹ 0 (Covered) |
| Tyre sidewall cut / unrepairable tear | Tyre Replacement | ₹ 4,500 | ₹ 0 (Covered) |
3. Serious Damage & Major Collisions
For major structural collisions, deployed airbags, or rollover incidents, the vehicle is evaluated by an independent insurance surveyor. If the customer holds standard insurance, their liability is strictly capped at the defined excess limit (₹15,000 to ₹35,000 depending on vehicle class). If the customer selected Zero Excess Protection, liability for collision repair is capped at ₹0 (subject to production of police GD/FIR and compliance with rental terms).
